Employee Assistance Program

• Why join TELUS Health One?
  • Feel supported 24/7, 365 days a year with confidential support service for all of life’s challenges.
  • Manage your reactions to life events with well-being articles, podcasts, tools and resources.
  • Save money through the Perks program.
  • Stay connected with what’s happening across the university to support employee health and wellbeing.
• How can TELUS Health One be accessed?

  TELUS Health One can be accessed online at one.telushealth.com, or using the app.
  
  All new full-time and limited-term employees will receive an email invite. Check your ontariotechu.ca inbox for your invitation with your unique link to join this well-being solution.

  Can't find your invite? No problem. Email wellnessatwork@ontariotechu.ca. 

• Connect through chat/text

  First Chat Consultation service provides clients with one-time immediate support concerning an issue at the time when they connect via chat with TELUS Health on the TELUS Health One platform.

  This service is similar to a telephonic consultation but rather than individuals calling in, the consultation with the Client Care Counsellor is done in an online chat.

• Book a counsellor via online scheduling

  Online scheduling is now available from the TELUS Health One Platform (or app), under the ‘Feel Supported’ section, select ‘Book A Counsellor’. After answering a few simple intake questions, such as what you need help with and what type of appointment you would like to book (video or telephone), the first available appointment will appear. You can further refine your search by filtering by counsellor gender, language, and area of specialization. 

  This Online Scheduling Frequently Asked Questions provides step-by-step instructions for booking.

• Perks: Discounts and savings

  The TELUS Health One platform also has a ‘Perks’ section, where you can access cashback shopping, exclusive offers and purchase gift cards with a discount. Check out the latest savings by visiting the TELUS Health One platform-Perks section.

• Short information videos

  Take a look at short videos on:

  • Managing your account through this link.
  • Perks.
  • Total well-being assessments.

Employee Assistance Program (EAP)

• How confidential is the program?
  Neither your employer nor your co-workers will have any knowledge of your voluntary request for assistance. In fact, no information regarding your participation in the EAP can be given to any individual or organization without your consent, except as required by law.
• What does your EAP provide?

  EAP provides:

  • An advisor to help you choose which path to take (e.g. counsellor, legal advisor, accountant or community resource).
  • The option to have a specific counsellor, such as someone who shares similar lived or cultural experiences. View the EAP-Frequently Asked Questions document to learn more.
  • Discrete, off-site convenient locations across Canada.
  • Extensive information on various community services and support groups, as well as a willingness to research a wide range of problems to assist each individual with their varied and unique situation.
  • Highly trained and experienced professionals.
  • Counsellors for stress, anxiety, depression, relationships, marital conflicts, grief and loss, addictions, and substance abuse. 
  • Lawyers for legal advice including family law, separation/divorce and custody.
  • Accountants for financial advice, retirement planning, and tax questions.
  • Professionals who deal with elder care, adoption, child-care concerns and can assist in identifying resources such as child care and nursing/retirement home options. 

  For further information, review the EAP Service Summary PDF.

• Orientation: Watch a recording or attend a live session

  Whether you are new to Ontario Tech or want to refresh your knowledge of the supports and services available through TELUS Health, our employee assistance program, select the orientation format that works best for you.

  • 1-Minute Mini Orientation for Employees (video recording).
  • 25-Minute Full Orientation for Employees (video recording).
  • Virtual orientations: Employee and manager sessions held live. Select the date in the Orientation Flyer that you would like to attend to register.
  • Orientation for Manager video recordings are available on the Leader Supports web page.
• LIFT Fitness App: Sign-up for your complimentary access today
  Start your fitness journey with the LIFT App. Provided by our EAP, the app has a full suite of fitness offerings that make working out exciting, easy, and efficient. It’s like working out at your preferred gym or studio without ever stepping outside your house. If interested, sign up for the free LIFT App.
• How do I invite my family members to join?

     1. Log in to TELUS Health One by web, one.telushealth.com, or app using your personal account. 

  • Web: Go to ‘Profile' in the top right-hand corner, then select the ‘Family' button.
  • App: Go to 'More' in the bottom righthand corner.

     2. Select ‘Invite Family' and submit the email address of up to five dependents.

     3. TELUS Health will then send an email invitation to each person.

• Quality assurance: Concerns process

  If you have had a less than satisfactory experience with our Employee Assistance Program (EAP), contact Elise Arbic, Employee Health and Wellness Manager, elise.arbic@ontariotechu.ca or via phone: 905.809.0727.  

  Elise will liaise with our EAP Senior Customer Success Manager to address your concerns and help you access support.

• Frequently asked questions

  Did you know that you can request to be matched with a specific counsellor?

  Did you know that the number of counselling sessions provided is based on what is clinically appropriate and not a set number?

  Did you know that TELUS Health can match you with counsellors who share similar lived or cultural experiences when requested?

  Review the EAP-frequently asked questions document to have your questions answered.

  Still have questions? Email wellnessatwork@ontariotechu.ca and we'd be happy to help.

Tip sheets and resources