Workplace Skills

This communication program will assist participants to interact successfully with others, align with others to obtain positive outcomes with less frustration, and to amplify the control that each of us has to make communication an empowering reality. 

Every day we work with people who may feel stressed, impatient, anxious, under-valued, unseen, even angry and depressed.  All emotions are in the workplace, and these can affect our work relationships, our effectiveness, and ultimately, whether we are satisfied and successful.  Hence, our 'people skills' need to be sharp, especially our empathy, resilience, and our capacity to adapt to and work with different personalities.

 The Interact-Align Series includes FOUR workshops to help you to better know yourself, serve others, deal with conflict, and create empowered teams.  While each half-day session is different, the common themes include understanding / strengthening our EQ, the importance of clear expectations / obligations, the power of deep listening, how to trust and be trustworthy, and finally, how to really connect, communicate, and collaborate at a high level.   

 The first workshop explores our Myers-Briggs personality type and how our preferred way of relating to the world may (or may not) engage with other styles.  It will be an opportunity to learn more about yourself and how you come across, share with others, and discuss how to effectively connect with those who are different.

 The second workshop explores the notion of service, something each of us does in our role, no matter our title, level or department.  The fact is, there is lousy, average and exceptional levels of service, and we know it when we see it.  This session will help us reflect on what we serve, whom we serve, how we serve, and what could be better, so that our effectiveness and reputation are enhanced. 

 The third workshop addresses the situation of conflict, both at home and at work, and examines how we can deal with it more effectively.  One key principle from this program is: conflict is inevitable (like rain), but anger or avoidance is a choice, and almost always the wrong choice.  Strategies and tools to help us resolve conflict at home and work are presented, with lots of sub-group discussion on how to apply.

 Finally, the last workshop examines the concept of empowerment.  Almost all of us want to be "empowered", though the definition of that often means different things to different people.  This session clarifies the research, the definitions, conditions, and requirements for empowerment to flourish in the workplace.  If you lead others, this program will help you understand how to "empower" others effectively.  If you don't lead others, but wish yourself to be empowered, it will help you know what to ask for, create, and do in order to be empowered.

 We hope you join us for this series, and learn about how to Interact and Align at a higher level!  

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