Employee Assistance Program
Your Employee Assistance Program (EAP) is facilitated byTELUS Health* and has been designed to help manage and prevent challenges. Services provided can support you through life stages, obstacles, and transitions. TELUS Health is also available to provide immediate assistance during times of crisis.
Access EAP services 24/7/365 by calling 1.844.671.3327
*LifeWorks becomes TELUS Health:
LifeWorks, our Employee Assistance Program (EAP) provider, is now part of TELUS Heath and will be rebranded to TELUS Health by the end of August 2023. Please read this EAP Transition memo for full details about this transition. If you have any questions about this transition, please email wellnessatwork@ontariotechu.ca.
New URL Now Available - TELUS Health One (formerly known as Essentials*) platform has launched!
All full time and limited term employees are invited to join TELUS Health One, an add-on to our existing EAP program. TELUS Health One provides an easy-to-use online platform and app with tools to promote and support health and happiness! The platform also has a Perks section - View the Summer 2023 'Top Savings' Flyer for details. Check your Outlook inbox for your invite to join. If you cannot find your email invite, please email wellnessatwork@ontariotechu.ca to have the invitation resent.
*Please update your website bookmarks to reflect the new TELUS Health One URL: one.telushealth.com, in place of LifeWorks' Essentials.
View the folders below and learn more about this new and exciting EAP feature!
Introducing TELUS Health One!
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Why join TELUS Health One?
- Feel supported 24/7, 365 days a year with confidential support service for all of life’s challenges.
- When the world around you gets stressful, TELUS Health One can help you to manage your reactions with wellbeing articles, podcasts, tools and resources.
- Stay connected with what’s happening across the University to support employee health and wellbeing.
- Save money through the Perks program.
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How can TELUS Health One be accessed?
TELUS Health One can be accessed by web, one.telushealth.com, or app.
All new full time and limited term employees will receive an email invite. Check your email inbox for you invitation containing your unique link to join this well-being solution.Can't find your invite? No problem! Email wellnessatwork@ontariotechu.ca.
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Quick Information Videos:
Take a look at quick videos on Total Wellbeing Assessments, Perks and Managing your Account through this link https://vimeo.com/showcase/9344743/video/68646569
Employee Assistance Program (EAP)
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How confidential is the program?
Neither your employer nor your co-workers will have any knowledge of your voluntary request for assistance. In fact, no information regarding your participation in the EAP can be given to any individual or organization without your consent, except as required by law.
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What does your EAP provide?
EAP Provides:
- An advisor to help you choose which path to take (e.g. counsellor, legal advisor, accountant or community resource).
- Discrete, off-site convenient locations across Canada.
- Extensive information on various community services and support groups, as well as a willingness to research a wide range of problems to assist each individual with their varied and unique situation.
- Highly trained and experienced professionals.
- Counsellors for stress, anxiety, depression, relationship, marital conflicts, grief and loss, addictions, substance abuse.
- Lawyers for legal advice including family law, separation/divorce and custody.
- Accountants for financial advice, retirement planning, tax questions.
- Professionals who deal with elder-care, adoption, child-care concerns and can assist in identifying resources such as child care and nursing/retirement home options.
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How to register for Employee Assistance Program Orientation session:
New to Ontario Tech or wanting to refresh your knowledge of the supports and services available through TELUS Health, our Employee Assistance Program?
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Looking for more EAP resources?
- Improving family communication
- Practicing patience with aging parents
- Halifax Fires - TELUS Health Support (English):
- Halifax Fires - TELUS Health Support (French):
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How do I invite my family members to join?
1. Log in to TELUS Health One by web, one.telushealth.com, or app using your personal account.
- Web: Go to ‘Profile” in the top right-hand corner, then click the ‘Family” button.
- App: Go to “More” in the bottom righthand corner.
2. Select ‘Invite Family” and submit the email address of up to five dependents.
3. TELUS Health will then send an email invitation to each person.
Tip Sheets and Resources
The TELUS Health One Platform* is your source for support and resources related to Family, Health, Life, Money, and Work. Below are articles from the platform to support your well-being. Visit TELUS Health One* today to access additional articles, toolkits, and CareNow modules.
*Don’t have access to Essentials? Email wellnessatwork@ontariotechu.ca to receive your email invitation to this free extension of our EAP.
- Coping with Loss and Grief
- How to Build a Life of Close Connections
- Maintaining Healthy Habits when Life Changes
- Setting up a Personal or Household Budget & Income and Expense Worksheet
- Top 5 Excuses for not Exercising and How to Conquer Them
Seasonal
Are you a student and/or employed through University Works and are in need of assistance? Please click here.